Jira

Jira gives users a simple way to organize and plan the release of any software. This allows development teams to lay out key steps to follow when releasing the software including 'Plan', 'Track','Release','and Report' to guide users.

With Workato, you can keep projects and issues in sync between Jira and other issues or tickets tracking apps used by other departments such as Zendesk, ServiceNow, Salesforce's Desk.com.

API version

The Jira connector uses Jira Cloud REST API V2.

Supported editions and versions

The Jira connector works with Jira cloud instances and Jira on-premise instances from 7.x onwards.

How to connect to JIRA on Workato

The Jira connector uses basic authentication to authenticate with Jira. Configured Jira connection

  • Connection name

Give this Jira connection a unique name that identifies which Jira instance it is connected to.

  • On-prem secure agent

To connect to on-premise Jira instances, set up the on-premise agent. Ability to use the on-premise access functionality depends on the Workato plan subscribed to.

  • Host name

Complete Jira instance URL used to login to Jira.

  • Username

Username to connect to Jira.

  • Password

Password to connect to Jira.

  • Enable firewall-friendly IP

Relevant for organizations with IP whitelisting. Select yes to have all requests from Workato originate from a consistent, known IP address.

Roles and permissions required to connect

Jira users who can login to Jira can connect to Jira from Workato. The user will have the same project permissions on Workato as in Jira, and will be able to read and write to the same projects and issues.

To use Jira real-time triggers (which registers a Jira webhook via the API), the authenticated user needs to have the Jira Administrators global permission. To set up real-time triggers without requiring the Jira Administrators global permission, use the HTTP connector, New event via webhook trigger to set up a Jira webhook trigger via the Jira admin console.

Working with the Jira connector

Using real-time triggers

To use Jira real-time triggers (which registers a Jira webhook via the API), the authenticated user needs to have the Jira Administrators global permission. To set up real-time triggers without requiring the Jira Administrators global permission, use the HTTP connector, New event via webhook trigger to set up a Jira webhook trigger via the Jira admin console.

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