G2 - Event triggers

This section contains documentation on the triggers that are currently supported on the Workato platform, including:

• New Lead (real time)
• New Remote Event
• New Review

Trigger conditions

For each trigger, you can configure trigger conditions. Trigger conditions are like filters in Workato. Turning on trigger conditions in Workato means that you can selectively choose which events you want to trigger workflows. Conditions can be set on object attributes like approval status. This allows you to build workflows that are only triggered on things such as approved purchase orders or invoices.

New Lead trigger (real time)

When your G2 profile visitors want to know more about your solutions, they can fill up lead forms to register interest. This trigger picks up leads as soon as they are created. Each new lead is processed as a separate job.

New Lead trigger

Input fields

There are no input fields required for this trigger.

Output fields

Output field		Description
ID		The ID of the lead generated.
First name		First name of user.
Last name		Last name of user.
Email		User's email address.
Phone		Phone number of user.
Message		Message included in the completed lead form.
Company		Name of user's company.
Company size		Size of user's company.
Industry		Industry that the user's company belongs to.
Document title		Title of the document the person interacted with before they sent in their form. The text that will pull in is what is contained in Title (Sent via WebHooks) in the Downloads section.
User action		Exact action performed by the user to generate the lead. For example, Requested to be contact, Requested a demo, Viewed a report, etc...
Action ID		ID of user action.
Created at		Time when the lead was generated in UTC.

New Remote Event trigger

Remote event streams are sent when a direct visit is made to the Product profile, comparisons, category page of a given product, or whenever a user views sponsored content. This triggers only when G2 Crowd tracking can identify the visitor’s organization. Each Remote event stream is processed as a separate job. It checks for new jobs once every poll interval.

New Remote event trigger

Input fields

Input field	Description
From	Remote event streams received after this time will be processed by the recipe. If left blank, the default date will be set to one day before the recipe is first started.
Trigger poll interval	The intervals at which the trigger will check for new events. Defaults to 30 minutes if left blank.

Output fields

Output field		Description
Visitor ID		Session ID for the visitor.
URL		URL of the event's location.
Tag		Specific tag of the event.
Time		The time the event occurred.
Created at		The time the event was stored.
Title		Name of the event.
Product IDs		List of product names where the event occurred if applicable.
Category IDs		List of category names where the event occurred if applicable.
User Location	Country	The country that the user is in.
	Country Code	Country code of country that the user is in.
	State	The state that the user is in.
	State Code	The state code of the state that the user is in.
	City	The city that the user is in.
Organization		Name of the organization received events.
Relationships	Company	Contains the links to the data of the user's company.
	Industry	Contains the links to the data of the user's industry.

New Review trigger

This triggers when a G2 user submits a review of your product on G2. The output of this trigger is a series of questions and answers based on the user’s review. Each Review is processed as a separate job. It checks for new jobs once every poll interval.

New Review trigger

Input fields

Input field	Description
From	Reviews received after this time will be processed by the recipe. If left blank, the default date will be set to one day before the recipe is first started.
Trigger poll interval	The intervals at which the trigger will check for new events. Defaults to 30 minutes if left blank.

Output fields

Output field		Description
Default Sort		The default order of which the review has been sorted.
Product name		Name of the product.
Is public		True/False whether the reviewer permitted the review to be attributed to them.
Slug		URL Slug of the review.
Percent complete		The percentage complete all Review Questions are.
Star rating		Rating 0-5.
Title		Title of the Review.
Comment answers		Primary review question answers.
Secondary answers		Secondary review question answers.
Verified current user		True/False whether the reviewer is verified.
Is business partner		True/False whether the reviewer has a business relationship with the product.
Review source		Was the review organic or incentivised.
Votes up		Total votes indicating the review was helpful.
Votes down		Total votes indicating the review was not helpful.
Votes total		Total votes on the review.
User ID		Internal UUID of the Reviewer.
User name		Name of the Reviewer.
User image URL		URL of reviewer's avatar.
Regions		Reviewer's geographical regions.
Country name		Reviewer's country.
Submitted at		Date review was submitted.
Updated at		Date review was last edited.
Moderated at		Date review was moderated.
Product ID		UUID of the product the review was referencing.
Reference user consent		Has the Reviewer provided permission to use this review content.
Relationships	Product	Contains the links to the data of the product under review.
	Questions	Contains the links to the data of the review's questions.
	Answers	Contains the links to the data of the review's answers.
Data		Returns the results as an array.
Links		This contains the links for remaining result pages with the same parameters. Returned as self, prev, first, next, and last. next and prev may be blank if you are on the first or last page respectively.