---
url: 'https://docs.workato.com/en/agentic/workato-genies.md'
description: >-
  Workato Genies are purpose-built AI agents that automate specific business
  functions with ready-made skills, knowledge bases, and app integrations.
---

# Workato Genies {: #workato-genies :}

Workato Genies are purpose-built AI agents designed to automate specific business functions. Each genie accelerates development with purpose-built skills, knowledge bases, and app integrations designed for common business workflows.

::: info WORKATO GENIES AND AGENT STUDIO

Workato Genies offer proven skills and patterns for specific business functions, providing a foundation to accelerate genie development. [Agent Studio](/en/agentic/agent-studio.md) allows you to [create custom genies](/en/agentic/agent-studio/create-a-genie.md).

:::

You can customize and extend Workato Genies to fit your organization's specific requirements.

Workato Genies are organized by business function.

## IT Genies {: #it :}

The following genies help IT and operations teams automate support, manage software licenses, and monitor EDI transactions.

<Card
title="EDI Genie"
description="Delivers end-to-end visibility across EDI transactions for teams using Orderful, with natural-language access to transaction data, trading partner health, audit reports, and proactive alerts."
href="/en/agentic/workato-genies/it/edi-genie.html"
:colorIndex="0" />

<Card
title="IT Support Genie"
description="Helps employees and IT teams resolve IT issues by automating helpdesk tasks including knowledge base queries, access provisioning, password resets, ticket management, and group management."
href="/en/agentic/workato-genies/it/it-support-genie.html"
:colorIndex="1" />

<Card
title="License Genie"
description="Helps IT and finance teams reduce software costs by analyzing usage patterns, identifying underutilized licenses, and coordinating approval workflows for license optimization."
href="/en/agentic/workato-genies/it/license-genie.html"
:colorIndex="2" />

## Sales Genies {: #sales :}

The following genies automate sales operations processes, including quote generation and administrative work.

<Card
title="CPQ Genie"
description="Automates quote creation and contract amendments in Salesforce CPQ through guided workflows that enforce business rules and validation."
href="/en/agentic/workato-genies/sales/cpq-genie.html"
:colorIndex="0" />

<Card
title="Rep Genie"
description="Automates sales workflows including call follow-up, CRM updates, call preparation, account planning, coaching insights, and daily digests for reps and managers."
href="/en/agentic/workato-genies/sales/rep-genie.html"
:colorIndex="1" />