# Zoho Desk - New/updated record trigger
This trigger runs the recipe when there is a new/updated record in Zoho Desk.
# Input
Input field | Description |
---|---|
Object | Enter the object to retrieve the details of a record. Fields load dynamically based on the object you select. |
Trigger poll interval | Select the frequency at which trigger checks for new events, from the drop-down menu. Defaults to minutes if left blank. The minimum value allowed is 5 minutes. Learn more (opens new window) |
When first started, this recipe should pick up events from | Select the date and time from the calendar. When you start a recipe for the first time, it picks up events from this specified date and time. It was processed 1 hour ago if left blank. Once a recipe has been run or tested, the value cannot be changed. |
Set trigger condition | Define further guidelines added to a specific trigger that filter what type of trigger events should be selected for processing. |
# Output
The output fields are determined by the object selected in the input. Map the relevant data pill from the data tree to subsequent steps.
Output field | Description |
---|---|
First name | First name of the contact. |
Last name | Last name of the contact. |
Email ID of the contact. | |
Account name | Account name to which the contact is linked. |
Phone | Phone number of the contact. |
Mobile | Mobile number of the contact. |
Title | Title of the contact. |
Contact owner | ID of the user who creates the contact. |
Type | Type of the contact. |
Street | Street address of the contact. |
City | City of residence of the contact. |
State | State of residence of the contact. |
Zip | Zip code of the contact. |
Country | Country of residence of the contact. |
Description | Description of the contact. |
Twitter ID of the contact. | |
Facebook ID of the contact. | |
Secondary email | Secondary email ID of the contact. |
Custom fields | User-defined fields related to contact. |
Contact ID | ID of the contact. |
Created time | Timestamp when the record was created. |
Modified time | Timestamp when the record was last modified. |
Photo URL | Photo URL of the contact. |
Web URL | Web URL of the contact. |
Is end user | Indicates if the contact is an end user. |
Account ID | Account ID of the contact. |
Account count | Account count of the contact. |
Layout ID | Layout ID of the contact. |
Is anonymous | Indicates if the contact is anonymous. |
Is spam | Indicates if the contact is spam. |
Refer to the Zoho Desk Documentation (opens new window) for more details on schema.
Last updated: 7/22/2025, 8:21:24 PM