# Usage metrics

The usage metrics tab gives Workato Embedded partners an aggregated, overall view of all customers, connections, and recipes used across all customer accounts, enabling you to get an overview of the health of the product. Use the dashboards to monitor your customer accounts by seeing stats and metrics that tell you their usage of the product as well as giving you insights into the apps and integrations they most often use.

Admin console Usage metrics tab

There are 4 distinct sections, each providing information on different usage metrics. Read on to find out what the numbers in each section represents.

# Tasks

Workato Embedded: dashboard tasks Usage metrics: Tasks

This section gives a total task count across all customer accounts by calendar month. A task is a unit of work that occurs every time a recipe performs an action that requires compute resources. To learn more, read on here. Hover over each month to view the task count for that month.

The section on the right of the graph tells partners the top three customers with the highest usage in the last 12 months.


Task usage is only available from Oct 1, 2020

# Connections

Workato Embedded: dashboard connections Usage metrics: Connections

This section gives a total connection count across all customer accounts. A connection here refers to an app connection that is successfully authenticated in a customer account. Note that it does not have to be used in a running recipe to be added to this count. Connections created in your Workato Embedded admin account is not added to this number.

The graph at the top shows the trend in connection count for the last 6 months, while the section below lists the count of the top 10 most popular apps. The apps displayed here can influence the type of recipes and solutions that you choose to showcase or provide more of in the Workato Embedded curated community. It also gives you insights into the verticals or use cases most popular amongst your customers.

# Customers

Workato Embedded: dashboard customers Usage metrics: Customers

The Customer section first gives you a total count of customers and the trend in this number in the last 6 months. Note that all customers including those with 'Subscription expired' are added to this count. If you want a customer removed from this count, please delete the customer account.

The customer leaderboard that follows shows you the customer leaderboard by active recipes. This gives you a brief idea of the customers that are most and least engaged on your platform, ripe for upsell or review and those that need attention. To drill down deeper into individual customers, you can select the individual customer names to head over to their customer information page.

This is overall view of customer health. Drill down into more detailed stats for each customer in the Customers tab where all customers and details are listed.

# Recipes

Workato Embedded: dashboard recipes Usage metrics: Recipes

The final section in the dashboard shows you the count of all active recipes in customer accounts. This is an important metric since each active recipe in a customer account means a successful integration that is providing value and doing work on behalf of a customer! Similar to the other two sections, the top graph shows you the trend in active recipes across customer accounts for the past 6 months.

The 'Recommended recipes' section below shows you the number of times your recommended recipes have been cloned by customers. The top 5 recipes with the most number of clones will appear on the dashboard. Learn more about promoting recipes in your customer community in the Recommended recipes documentation.