Here are the core concepts and terminology that you'd need to know in order to use Workato.


Recipes are automated workflows built by users that can span multiple apps, e.g. moving new accounts from Salesforce into Zendesk as new organizations. Each recipe comprises of a trigger and one or more actions that are carried out when a trigger event is picked up.

When recipes are started, they will run automatically in the background to look for trigger events and carry out recipe actions. When they are stopped, they will cease to look for trigger events.

However, when a recipe is started again, it will pick up all the trigger events that occurred since the recipe was stopped. In other words, stop functions like pause.

You can set recipe visibility to be public or private. When they are set to be public, any Workato member can see this recipe, and make a copy for their own use.

All recipes have a unique ID that identifies them.

Recipe ID Recipe IDs can be viewed from the URL on the recipe page

The recipe above has a trigger and just one action. The trigger is New Salesforce account - this trigger will fire whenever a new account is created in Salesforce. The action Create Zendesk organization will create an organization in Zendesk each time the trigger event occurs (i.e. when a new account is created in Salesforce).


Triggers determine what event to listen to in order to execute the actions described in a recipe.

Trigger events can be set off in apps (e.g. Salesforce, JIRA) when a certain event happens (e.g. new contact is created, existing ticket is updated), when a new line is added in a file, or according to a schedule (fires at a certain time or interval), etc.

Depending on the available API, Workato can receive trigger events in real-time, or check for the occurrence of an event periodically by polling the app.

You can learn more about triggers and how to use them here.

Steps and actions

Recipe steps are executed every time the trigger event occurs. Recipes are required to have at least one step. The most basic step for a recipe is an action e.g. an action to create an organization in Zendesk.

Workato steps can be actions, conditional actions, list actions, actions that call other recipes, try/catch, etc.

You can read more about recipe steps here and actions here.

Datatree and datapills

Every step, including triggers, brings data into the recipe. e.g. a new employee in Workday trigger would bring in employee data. This data is made available in the recipe via the datatree.

The individual data fields are called datapills. You can use the datapills in subsequent steps. You can read more about datapills here.

The following is the output datatree for the trigger New Salesforce account. This datatree contains all the variables known to us and available for use whenever a trigger event occurs.

Output datatree Output datatree for New Salesforce account trigger

For example, as seen in the screenshot, whenever a new Salesforce account is created, we're able to get the following values for this particular new Salesforce account:

Account description,
Account fax,
Account ID,
Account name,
Account number,
Account phone,
Account rating,
Account site,
Account source,

These values can be used in subsequent steps of the recipe by being passed into input fields, as covered next.

Input fields and fields mapping

Triggers and actions have input fields. Input fields are how triggers and actions are designed to carry out customized workflows, and they can take in variables (datapills) or constants.

When we insert variables (datapills) or constants into input fields, that's called fields mapping. You can read more about fields mapping here.

The following is an expanded view of the Create Zendesk organization action. In this view, we can see two input fields: Name and Notes.

Input fields Input fields for the action Create Zendesk organization

Mapping variables

The variable Account name has been mapped to the Name input field. This means that for every new Salesforce account that is created, the account name of this Salesforce account will be used as the organization name of the Zendesk organization that will be created. For example, a new Salesforce account named Sattei Winery will in turn create a Zendesk organization named Sattei Winery.

Input field with variable mapping Input field with variable mapping

Mapping constants

On the other hand, the input field Notes has a constant mapped to it - the words "Synced over from Salesforce." This means that all newly created Zendesk organizations created via Workato will always have the words "Synced over from Salesforce." in its Notes field.

Input field with constant mapping Input field with constant mapping

Here's an example of the new Zendesk organization created via the above mapping:

Newly created Zendesk organization Newly created Zendesk organization Sattei Winery


For a recipe to communicate with apps via actions and triggers, it has to be authorized to interact with apps. This authorization is referred to as a connection. Connections are not tied to a recipe - a single connection can be used by multiple recipes. You can read more about app connections here.

Connections Salesforce and Zendesk connections from the recipe view


Each time there is a trigger event, the actions in the recipe are executed. The entire flow of each trigger event through the recipe is called a job. Jobs can be successful (when actions are executed successfully), or have errors (when an action results in an error). When an error is encountered, subsequent actions are not executed. You can read more about jobs here.

Jobs report

The job report gives a high-level summary of the all the trigger events processed by the recipe. The entire flow of each trigger event through the recipe is called a job.

Information such as date, time processed and job IDs, can be found here. From this jobs history page, users can view more detailed information about a job by clicking on it.

You can read more about job reports here.

Jobs history Jobs report page

Job details

The job details page provides step-by-step input/output details of a single trigger event as it is processed by the recipe. This page is useful for troubleshooting recipes as users are able to view the data passed into each step and the resultant output returned after each step was executed. You can read more about job details here.

Job details page Job details page showing the syncing of Salesforce account Myers Brewery to Zendesk

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