# AI by Workato
AI by Workato is a Workato utility connector built through our collaboration with leading AI model providers. It uses models and prompts from Anthropic and OpenAI. AI by Workato doesn't use user data for training purposes.
AI by Workato
FEATURE AVAILABILITY
AI by Workato is available for direct customers on specific pricing plans across all Workato data centers. It's also available to Embedded partners and their customers on specific pricing plans. AI by Workato processes data using Anthropic's Sonnet 4 model in most regions. Workato enforces data residency in the US and EMEA by ensuring data is processed within the same region (US or EMEA) as the source data center. The SG, JP, and AU data centers process AI by Workato data within the APAC region. The Israel data center processes data in the US using OpenAI's GPT‑4o mini model.
You can opt in to this feature by agreeing to our AI feature addendum (opens new window). Contact your Customer Success representative to learn more.
# Enable AI by Workato in your workspace
To enable AI by Workato in your workspace, you must meet the following requirements:
- Your company has signed and agreed to Workato's AI feature addendum through DocuSign.
- You are assigned the Environment admin role or the legacy Admin system role.
PERMISSIONS
AI by Workato does not have granular permission settings. When you enable it in your workspace, all collaborators within your workspace can access it, regardless of their role.
# Standard workspaces
Sign in to your Workato account.
Go to Workspace admin > Settings > AI features.
Ensure that AI by Workato's terms of service comply with your company's policies.
Click Enable AI by Workato.
Enable AI by Workato
IMPACT ON WORKSPACE ENVIRONMENTS
Enabling AI by Workato affects all environments within your workspace. Ensure you consider this impact before activation.
# AHQ workspaces
Sign in to your Workato account.
Go to Workspace admin > Settings > AI features.
Ensure that AI by Workato's terms of service comply with your company's policies.
Click Enable AI by Workato.
Enable AI by Workato
IMPACT ON AHQ WORKSPACES
Enabling AI by Workato in the parent AHQ workspace will automatically enable it across all associated child workspaces. AI by Workato usage can then be enabled or disabled independently in each workspace. It is enabled by default. You can restrict access of AI by Workato in child workspaces by configuring it under the app access settings.
Enabling AI by Workato affects all environments in that workspace (and associated workspaces if enabled in parent workspace) such as Development, Test, and Production. Ensure you consider this impact before activation.
# Supported actions
We have created common business actions that enable you to use AI in your recipes. These actions are pre-configured, allowing you to implement AI capabilities without creating or fine-tuning the prompts yourself.
Workato supports the following actions:
# Limits
AI by Workato has the following limits:
| Description | Limit |
|---|---|
| Rate limit for AI by Workato connector actions in direct customer workspaces. | 60 requests per minute |
| Rate limit for AI by Workato connector actions in Embedded partner and customer workspaces. | 10 requests per minute |
Last updated: 10/16/2025, 10:18:50 PM