Intercom - New conversation trigger

The New conversation trigger activates when a new conversation is created in Intercom. This trigger initially retrieves conversations created up to one hour before its activation. It then continues to check for new conversations based on the trigger poll interval.

Intercom - New conversation trigger

Input

• Trigger poll interval
• Determines the frequency of the event check. You can choose a specific interval from the drop-down menu or leave it at the default setting.

Output

Type

The entity type for the trigger.

ID

The unique identifier for the conversation in Intercom.

Created at

The timestamp of when the conversation was created.

Updated at

The timestamp of when the conversation was last updated.

User

Type

The entity type related to the user.

ID

The unique identifier for the user involved in the conversation.

Assignee

Type

The entity type for the assignee.

ID

The unique identifier for the assignee of the conversation.

Conversation message

Type

The entity type for the message.

ID

The unique identifier for the conversation message.

Subject

The subject of the conversation message.

Body

The body text of the conversation message.

Author

Type

The entity type for the author.

ID

The unique identifier for the author of the message.

Open

Indicates whether the conversation is open.

Read

Indicates whether the conversation has been marked as read.

Conversation parts

Type

The entity type for conversation parts.

Conversation parts

Type

The entity type for individual conversation parts.

ID

The unique identifier for each part of the conversation.

Part type

The type of conversation part.

Body

The content of the conversation part.

Created at

The timestamp of when the conversation part was created.

Updated at

The timestamp of when the conversation part was last updated.

Notified at

The timestamp of when notifications were sent for the conversation part.

Author

Type

The entity type for the author of the conversation part.

ID

The unique identifier for the author of the part.

List size

The total number of conversation parts associated with the conversation.

List index

The index of the particular conversation part within the list of parts.