HR Self Service Genie ​

HR Self Service Genie answers HR policy questions from an HR knowledge base and runs Workday actions, such as time-off requests and manager approvals, so employees and managers can handle routine HR requests in chat.

What HR Self Service Genie does ​

HR Self Service Genie supports employees and managers across common HR tasks:

• Time-off management: Retrieves balances and leave types, and submits or cancels time-off requests in Workday.
• Manager approvals: Lets managers review and approve or reject time-off requests from their direct reports.
• Employee profile and organization information: Retrieves your Workday profile, manager, reporting chain, and direct reports.
• Holiday calendar: Returns location-specific holidays and organization-wide Global Days Off in one table.
• Optional extensions: HR knowledge Q&A, employee information updates, employee lookup, worker documents, HR reference letters, and HR ticketing, which you enable per deployment.

HR Self Service Genie uses the authenticated user's identity and Workday security permissions to authorize every action.

Connected systems ​

HR Self Service Genie connects to your HR system, content sources, and communication tools:

• HR system: Workday (Workday REST for core skills, Workday Web Services for optional extensions)
• Knowledge sources: Confluence
• Ticketing: Jira Service Management
• Document storage: Workato FileStorage
• Chat interface: Slack