Resume a task
An agent returns the task in the INPUT_REQUIRED state when it needs clarification. You can route the agent's question through an app, such as a Jira issue, a Workbot message, or other approval flow to get a response. The agent resumes the task with a second Send task action after the agent receives a response from the app.
The following is an example workflow to resume a task:
Configure a step that captures a human response to the agent's question. The following are examples of how apps can retrieve a human response:
- Direct send: Use if the required information is already available in the recipe data, such as a field from the trigger. Pass this information directly to the follow-up Send Task.
- Jira ticket: Create a Jira issue with the agent's question as the description. An assignee reviews and updates the ticket, then a separate recipe triggers on ticket resolution and returns the answer.
- Workbot message: Send a Workbot DM or channel message to the relevant person. Collect the reply by using the Workbot interaction trigger. Send the reply as the follow-up message.
Add a second Send task action after the human response is collected.
Map the task ID from the first Send task action to the Task ID (resume only) field of the second action.
Map the human response into the Message field.
When the agent receives the follow-up message with the existing task ID, it resumes the original task rather than starting a new one.
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