AgentX Support

AgentX Support (opens new window) is an AI-powered support automation solution designed to streamline customer service workflows and reduce resolution times. It integrates knowledge search, automation, and live chat into a single experience to help teams deliver scalable support across multiple channels.

FEATURE AVAILABILITY

AgentX Support is currently available only to customers using the US data center.

You must review and accept our AI feature addendum (opens new window) before you can use AgentX Support. Contact your Customer Success Representative for more information.

Key features

AgentX Support combines several powerful features to deliver fast, scalable, and intelligent customer support across channels.

Federated search

• Allows users to search across multiple knowledge sources, including knowledge bases, documentation, and community forums from a single interface.
• Displays AI-generated in-line answers to help users resolve issues faster.
• Segments search results by content type to help users find responses more easily.

Learn more about search.

Live chat on support site

• Enables real-time chat with an AI agent.
• Supports live agent handoff to Zendesk, Salesforce, and Slack with full context retention.
• Uses forms and guided flows to collect structured input and perform actions.

Learn more about AI agents.

Low-code/no-code automation builder

• Build workflows that automate tasks or guide users.
• Design dynamic forms and guides to capture specific inputs.
• Connects with APIs, apps, and databases for backend automation.

Learn more about the conversation flow builder and the nodes you can use to build flows and guides.

Search analytics

• Tracks usage trends across search queries, result clicks, and engagement.
• Measures how often typeahead suggestions are used.
• Highlights content gaps to improve self-service resources.

Learn more about search analytics.

Agent analytics

• Shows session metrics such as volume, self-service rate, and average engagement time.
• Categorizes user interactions by device and browser.
• Provides insight into AI agent effectiveness and user behavior.

Learn more about agent analytics.