Customer support
The following pre-built resources support Customer support use cases. Use them individually or in combination to build AI-powered workflows for common orchestration scenarios.
MCP servers
Zendesk Ticket Management
Find, create, and update support tickets, manage queues, and monitor SLAs.
Zendesk Knowledge Base
Search, retrieve, navigate, create, and update articles.
Slack
Retrieve and explore conversational content from Slack workspaces and post messages.
Microsoft Teams Conversations
Find topics, projects, or customers, retrieve message history, get thread context, list teams, channels, and chats, and post messages or replies.
Discord
Post and reply to messages, create discussion threads, and search recent message history.
Jira
Retrieve issue details, review comments and activity history, create new issues, and update status.
Confluence
Retrieve content, create pages, view attachments, update pages, and archive pages.
Workato Genies
IT Support Genie
Helps employees resolve IT issues by automating helpdesk tasks including knowledge base queries, access provisioning, password resets, ticket management, and endpoint management.
Explore all resources
- MCP server registry: Browse all available prebuilt MCP servers
- Workato Genies: Browse all available prebuilt genies
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