IT operations
The following pre-built resources support IT operations use cases. Use them individually or in combination to build AI-powered workflows for common orchestration scenarios.
MCP servers
Jira
Retrieve issue details, review comments and activity history, create new issues, and update status.
Zendesk Ticket Management
Find, create, and update support tickets, manage queues, and monitor SLAs.
Zendesk Knowledge Base
Search, retrieve, navigate, create, and update articles.
Slack
Retrieve and explore conversational content from Slack workspaces and post messages.
Microsoft Teams Conversations
Find topics, projects, or customers, retrieve message history, get thread context, list teams, channels, and chats, and post messages or replies.
Okta End User
Retrieve identity, access, and authentication information.
GitHub
Retrieve information from GitHub repositories and create and update issues and pull requests.
Confluence
Retrieve content, create pages, view attachments, update pages, and archive pages.
Zoom Meetings
Search for past meetings, retrieve recordings and transcripts, check attendance, and create or update meetings.
Workato Genies
IT Support Genie
Helps employees resolve IT issues by automating helpdesk tasks including knowledge base queries, access provisioning, password resets, ticket management, and endpoint management.
License Genie
Helps IT and finance teams reduce software costs by analyzing usage patterns, identifying underutilized licenses, and coordinating approval workflows for license optimization.
Explore all resources
- MCP server registry: Browse all available prebuilt MCP servers
- Workato Genies: Browse all available prebuilt genies
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