Agent Studio use cases

You can use Agent Studio to build customized genies capable of handling your workflows. Genies can be designed to perform the following roles:

IT support genie

You can create an IT support genie to handle incoming user requests related to technical issues and support inquiries. The genie can triage requests, create tickets, and provide clear communication to users.

Key capabilities

The following features enable IT support genies to perform their roles effectively:

• Triage and ticket creation: Automatically categorize and prioritize user requests based on severity and urgency.

• Automated troubleshooting: Provide guided troubleshooting steps for common IT issues to reduce the load on human IT staff.

• Proactive outage detection: Recognize patterns in multiple reported issues and escalate potential system-wide disruptions.

• User communication: Offer clear, empathetic updates on ticket status and estimated resolution times.

Sales genie

You can create a sales genie to assist sales teams by automating lead qualification, providing real-time insights, and improving engagement with prospects.

Key capabilities

The following features enable sales genies to perform their roles effectively:

• Lead qualification: Analyze incoming inquiries to determine potential sales opportunities based on predefined criteria.

• Follow-up automation: Schedule and send personalized follow-up emails based on user interactions.

• CRM integration: Automatically update customer profiles with relevant information from interactions.

• Performance analytics: Track conversion rates, customer engagement, and sales trends.

• Meeting scheduling: Integrate with calendar systems to streamline appointment booking with prospects.

Customer service genie

You can create a customer service genie to enhance support interactions by providing fast, accurate responses to inquiries, tracking customer feedback, and ensuring issue resolution.

Key capabilities

The following features enable customer service genies to perform their roles effectively:

• Automated FAQs: Answer common customer inquiries quickly and accurately.

• Issue prioritization: Use sentiment analysis in customer interactions to determine sentiment and prioritize urgent issues.

• Support ticket management: Automatically generate and update tickets based on user inquiries.

• Multichannel support: Engage customers across various platforms such as chat and email.

• Escalation handling: Detect and escalate complex issues to human agents when necessary.

• Customer feedback collection: Gather and analyze customer feedback to identify areas for improvement.