Node library

Nodes are the building blocks of a conversation. You can use nodes to ask users questions, present information, call external systems, and perform actions.

Each node is connected by transitions. Transitions represent how the conversation flows when a user responds in the chat or makes a selection.

The Node Library contains the following node categories:

• Core nodes
• Advanced nodes
• Add-on nodes

Add a node to a flow

Complete the following steps to add a node to a flow:

1

Select a flow to open the conversation flow builder.

2

Click Open nodes drawer.

Open the nodes drawer

3

Drag and drop a node from the Node Library onto the flow.

Add node to flow

4

Hover over the tip of the arrow to drag and reconnect it to a different node.

Edit transitions between nodes