Google Dialogflow

Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with Workbot.

When Workbot is connected with Dialogflow, all commands sent to Workbot will be processed by your connected Dialogflow bot's NLP (instead of Workbot's default NLP).

API version

The Dialogflow connector uses Dialogflow API v2 (opens new window).

Workbot support for Dialogflow

Currently, Workbot for Slack supports the use of Dialogflow on Workato.

How to connect Dialogflow on Workato

To connect to Dialogflow, you must create and download the JSON private key of the Google Cloud Platform Service Account (opens new window) associated with your Dialogflow agent.

Creating a private key will start a download of the JSON private key file

Once downloaded, you can open the JSON file using any text editor.

Copy its entire contents (i.e. the entire JSON) into the Service account JSON field in the Dialogflow connection, then click Connect.

This document assumes that you already have a project and a Dialogflow agent. To create a new one, check out Dialogflow's guide on creating a new project and Dialogflow agent (opens new window).

Creating a Service Account and getting the Service Account JSON

To connect your Dialogflow agent, you will first need to generate a private key for the Google Cloud Platform Service Account (opens new window) associated with your Dialogflow agent. This key can be downloaded as a JSON file once you create the new Service Account.

Caution: Your project will have an existing service account, but this should not be altered. For additional client and developer API access, you should create a new service account.

1. From your Dialogflow console, head to your agent's settings by clicking on the gear icon of your agent, to the right of the agent name. Dialogflow agent settings

   If you wish to use another project, you’d need to create a new agent. You can easily do so from any existing project by going to the ‘Export and Import’ tab and clicking the ‘EXPORT AS ZIP’ button.

2. Under the GOOGLE PROJECT section, select the name of the Service Account. Getting to the Google Cloud Platform Service Accounts page This will take you to the Google Cloud Platform Service Accounts page.

3. Select the Create Service Account button at the top of the page.

4. In the pop-up, enter your preferred details for this service account, then click Create. Creating a service account for your agent

5. Next, you'll need to grant this service account access to your agent so it has permissions to operate optimally. Under the Dialogflow category, filter by 'Dialogflow' and select from any of the following roles.

Role name	Access Description
Dialogflow API Admin	Full API access
Dialogflow API Client	Session-level API access
Dialogflow API Reader	Read-only API access

Service account roles

Once done, select Continue.

6. Create a key for this service account by clicking on the Create key button. Begin creating a key

7. Choose JSON as the Key type, then click the Create button. Choose JSON key type

8. When the key is created, a download of the JSON file will start. Save the JSON file.

Caution: You can only download this JSON file once, so make sure to save the file and keep it somewhere safe. If you lose this key or it becomes compromised, you can use the same process to create another.

9. Once complete, you'll see a pop up with a confirmation message. Click Close.

10. Open the downloaded JSON file using any text editor (for example, Atom). Copy its entire contents (i.e. the entire JSON) into the Service account JSON field in the Dialogflow connection, then click Connect.