Freshservice - Update task action

The Update task action allows you to update the task in a ticket in Freshservice.

Input

Input field	Description
Requester ID	Provide either the email or unique ID of the requester.
First name	Select the object you wish to delete, from the drop-down menu. Fields will dynamically load based on selected object.
Last name	Provide unique ID of the object to be deleted.
Job title	Provide job title of the requester.
Primary email	Provide the primary email of the requester.
Secondary emails	Provide secondary emails of the requester.
Work phone number	Provide work phone number of the requester.
Mobile phone number	Provide mobile phone number of the requester.
Department IDs	Provide unique IDs of the departments associated with the requester.
Can see all tickets from associated departments	Indicates whether the agent has access to all tickets within their department (true/false).
Reporting manager ID	Provide user ID of requester’s reporting manager.
Address	Provide the address of the requester.
Time zone	Provide the timezone of the requester.
Time format	Provide the time format of the requester, such as 12h or 24h.
Language	Provide the language of the requester. Default is English.
Location ID	Provide unique ID of the location associated with the requester.
Background information	Provide background information of the requester.
Custom fields	Key-value pair containing the names and values of the (custom) fields.

Output

Output field	Description
Task ID	Select the ticket ID under which you wish to create a task from the drop-down menu.
Agent ID	Provide the title of the task.
Status	Select the status of task from the drop-down menu.
Due date	Provide the due date of the task.
Notify before	Time in seconds before which notification is sent prior to due date. Select the time from the drop-down menu.
Title	The title of the task.
Description	The description of the task.
Created at	The timestamp when the task was created.
Updated at	The timestamp when the task was last updated.
Closed at	The timestamp when the task was closed.
Group ID	The unique ID fo the group the task is assigned to.
Deleted	Indicates whether the task has been deleted.
Workspace ID	The unique identifier of the workspace where the task belongs.
Custom fields	Additional attributes defined for the task.
Stack rank	The priority ranking of the task within a list of tasks.
Planned start date	Provide planned start date in timestamp format.
Planned end date	Provide planned end date in timestamp format.
Planned effort	Provide planned efforts in this field.