Freshservice - Update requester action

The Update requester action allows you to update the requester information in Freshservice.

Input

Input field	Description
Requester ID	Provide either the email or unique ID of the requester.
First name	Select the object you wish to delete, from the drop-down menu. Fields will dynamically load based on selected object.
Last name	Provide unique ID of the object to be deleted.
Job title	Provide job title of the requester.
Primary email	Provide the primary email of the requester.
Secondary emails	Provide secondary emails of the requester.
Work phone number	Provide work phone number of the requester.
Mobile phone number	Provide mobile phone number of the requester.
Department IDs	Provide unique IDs of the departments associated with the requester.
Can see all tickets from associated departments	Indicates whether the agent has access to all tickets within their department (true/false).
Reporting manager ID	Provide user ID of requester’s reporting manager.
Address	Provide the address of the requester.
Time zone	Provide the timezone of the requester.
Time format	Provide the time format of the requester, such as 12h or 24h.
Language	Provide the language of the requester. Default is English.
Location ID	Provide unique ID of the location associated with the requester.
Background information	Provide background information of the requester.
Custom fields	Key-value pair containing the names and values of the (custom) fields.

Output

Field	Description
Requester ID	A unique identifier assigned to the requester.
Is agent	Indicates whether the requester is an agent.
First name	Select the object you wish to delete, from the drop-down menu. Fields will dynamically load based on selected object.
Last name	Provide unique ID of the object to be deleted.
Job title	Provide job title of the requester.
Primary email	Provide the primary email of the requester.
Secondary emails	Provide secondary emails of the requester.
Work phone number	Provide work phone number of the requester.
Mobile phone number	Provide mobile phone number of the requester.
Department IDs	Provide unique IDs of the departments associated with the requester.
Can see all tickets from associated departments	Indicates whether the agent has access to all tickets within their department (true/false).
Reporting manager ID	Provide user ID of requester’s reporting manager.
Address	Provide the address of the requester.
Time zone	Provide timezone of the requester.
Time format	Provide the time format of the requester, such as 12h or 24h.
Language	Provide the language of the requester.
Location ID	Provide unique ID of the location associated with the requester.
Background information	Provide background information of the requester.
Custom fields	Key-value pair containing the names and values of the (custom) fields.
Active	Indicates whether the requester is currently active.
Has logged in	Indicates whether the requester has ever logged into the system.
Created at	The timestamp when the requester was created.
Updated at	The timestamp when the requester was last updated.
Department names	The name of the requester’s department.
External ID	A unique identifier for external system integrations.
Location name	The name linked to the requester’s location ID.
Work schedule ID	The identifier for the requester’s assigned work schedule.
VIP user	Indicates whether the requester is considered a VIP user.