Intercom - Reply to conversation as user action

The Reply to conversation as user action allows you to reply to an existing conversation as an Intercom user.

Intercom - Reply to conversation as user action

Input

• Conversation ID

• Enter the unique identifier for the conversation you are replying to.

• User ID

• Specify the user ID of the Intercom user sending the reply.

• Reply text

• Type the message text you plan to send as the reply to the conversation.

Output

Type

The entity type for the conversation.

ID

The unique identifier for the conversation.

Created at

The timestamp of when the conversation was created.

Updated at

The timestamp of when the conversation was last updated.

User

Type

The entity type related to the user.

ID

The unique identifier for the user involved in the conversation.

Assignee

Type

The entity type for the assignee.

ID

The unique identifier for the assignee of the conversation.

Conversation message

Type

The entity type for the message.

ID

The unique identifier for the conversation message.

Subject

The subject of the conversation message.

Body

The body text of the conversation message.

Author

Type

The entity type for the author.

ID

The unique identifier for the author of the message.

Open

Indicates whether the conversation is open.

Read

Indicates whether the conversation has been marked as read.

Conversation parts

Type

The entity type for conversation parts.

Conversation parts

Type

The entity type for individual conversation parts.

ID

The unique identifier for each part of the conversation.

Part type

The type of conversation part.

Body

The content of the conversation part.

Created at

The timestamp of when the conversation part was created.

Updated at

The timestamp of when the conversation part was last updated.

Notified at

The timestamp of when notifications were sent for the conversation part.

Author

Type

The entity type for the author of the conversation part.

ID

The unique identifier for the author of the part.

List size

The total number of conversation parts associated with the conversation.

List index

The index of the particular conversation part within the list of parts.