New email trigger (real-time)

The new email trigger in Outlook monitors an inbox or a shared inbox for new incoming emails. It is a real-time trigger, meaning that new emails received in the inbox will trigger the recipe and create a trigger event instantly.

By default, the trigger monitors emails sent to the connected Outlook account. However, you can choose to monitor emails in a shared mailbox by providing the email address of that shared mailbox.

If the connected user has no permissions to access the shared mailbox, or if an incorrect shared mailbox email address is entered, a 404 error occurs.

Trigger behavior when recipe is stopped and restarted

Even if the recipe is stopped, when it's restarted again, all emails created in the time during which the recipe was stopped will be picked up by the recipe.

Input fields

Field	Description
Shared mailbox	Provide the email address of the shared mailbox if you plan to monitor emails in shared mailboxes. If left blank, Workato connects to your default mailbox.
Folder	Select the folder in the mailbox to monitor for emails.
When first started, this recipe should pick up events from	When you start a recipe for the first time, it picks up trigger events from this specified date and time. Leave empty to get records added one hour ago.

Output fields

The output datatree contains information about the email. This includes the sender, recipients, subject, body, and other email details.

Field	Description
ID	The unique identifier for the email.
Change key	The change key for the email.
Created date time	The date and time the email was created.
Last modified date time	The date and time the email was last modified.
Received date time	The date and time the email was received.
Meeting message type	The type of email.
Has attachments	Indicates whether the email has attachments.
Subject	The subject of the email.
Body	The body of the email.
Content	The content of the body of the email.
Content type	The type of the content.
Body preview	A preview of the body of the email.
Importance	The importance of the email.
Sender	The sender of the email. This object contains the sender's email address and name.
From	The sender of the email. This object contains the sender's email address and name.
To recipients	The recipients of the email. This object includes the email address and name of the recipient.
CC recipients	The CC recipients of the email. This object contains the email addresses and names of the CC recipients.
BCC recipients	The Bcc recipients of the email. This object contains the email addresses and names of the Bcc recipients.
Conversation ID	The conversation ID of the email.
Is delivery receipt requested	Indicates whether a delivery receipt is requested for the email.
Is read receipt requested	Indicates whether a read receipt is requested for the email.
Is read	Indicates whether the email is read.
Is draft	Indicates whether the email is a draft.
Web link	The web link to the email.