# Zendesk

Zendesk (opens new window) is a cloud ticketing solution that empowers customer engagement.

# API version

The Zendesk connector uses Zendesk REST API (opens new window).

# How to connect to Zendesk on Workato

The Zendesk connector uses OAuth2. This will require you to authorize Workato on Zendesk to give Workato access to your Zendesk instance.

# Specify subdomain

Input your Zendesk subdomain and click link your account.

Subdomain setup Subdomain setup

Field Description
Subdomain The Zendesk subdomain to connect. If your Zendesk url is https://acme.zendesk.com, then the subdomain is acme.

# Authentication flow for Zendesk

You will be redirected to Zendesk. Login to Zendesk and complete a one-time authorization of Workato in your Zendesk instance.

Authentication on Zendesk Authentication on Zendesk

Field Description
Email The email of the Zendesk account to connect.
Password The password of the Zendesk account to connect.