Zendesk

Zendesk (opens new window) is a cloud-based ticketing solution that empowers customer engagement and support management.

API version

The Zendesk connector uses Zendesk REST API v2 (opens new window).

How to connect to Zendesk

The Zendesk connector supports two authentication methods:

• OAuth 2.0
• Basic authentication

OAuth 2.0

Complete the following steps to establish a Zendesk connection using OAuth 2.0 authentication:

1

Click Create > Connection.

2

Search for and select Zendesk on the New connection page.

3

Enter a name for your connection in the Connection name field.

Connect to Zendesk with OAuth 2.0

4

Use the Location drop-down menu to select the project or folder to store your connection.

5

Enter your Zendesk subdomain in the Subdomain field. For example, if your Zendesk URL is https://acme.zendesk.com, your subdomain is acme.

6

Use the Authentication type drop-down menu to select OAuth 2.0.

7

Optional. Use the Custom OAuth profiles drop-down menu to select a custom OAuth profile for this connection.

8

Click Connect.

9

Sign in to Zendesk using your credentials to authorize Workato.

Basic authentication

Complete the following steps to establish a Zendesk connection using Basic authentication:

1

Click Create > Connection.

2

Search for and select Zendesk on the New connection page.

3

Enter a name for your connection in the Connection name field.

Connect to Zendesk with Basic authentication

4

Use the Location drop-down menu to select the project or folder to store your connection.

5

Enter your Zendesk subdomain in the Subdomain field. For example, if your Zendesk URL is https://acme.zendesk.com, your subdomain is acme.

6

Use the Authentication type drop-down menu to select Basic.

7

Enter your Zendesk username in the Username field. When authenticating with API tokens, append /token to the end of your username.

8

Enter your password in the Password field. If you're using API token authentication, enter your API token. Refer to the Zendesk documentation for more information on generating an API token (opens new window).

9

Optional. Use the Custom OAuth profiles drop-down menu to select a custom OAuth profile for this connection.

10

Click Connect.