Zendesk - Get list of tickets by external ID action

This action retrieves a list of tickets that matches a search by external ID. Only records in your Zendesk instance that matches all the criteria will be returned

Get list of tickets by external ID action Get list of tickets by external ID action

Input fields

Input field Description
External ID The external ID of the ticket(s). You can query multiple external IDs with the , separator.

Output fields

The output of this action contains the full set of columns from the list of tickets. Here are some of the commonly used outputs.

Output field Description
Ticket ID The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.
Subject The subject of the ticket.
Type The type of ticket. Permitted values are problem, incident, question, or task.
Priority The priority of the ticket. Permitted values are urgent, high, normal, or low.
Ticket custom fields Includes data of ticket custom fields(s).
List size The size of the list, corresponding to the number of tickets retrieved.

Click here for a full list of ticket outputs.

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