Zendesk - Get list of tickets by external ID action

This action retrieves a list of tickets that matches a search by external ID. Only records in your Zendesk instance that matches all the criteria will be returned

Get list of tickets by external ID action

Input fields

Input field	Description
External ID	The external ID of the tickets. You can query multiple external IDs with the , separator.

Output fields

The output of this action contains the full set of columns from the list of tickets. Here are some commonly used outputs.

Output field	Description
Ticket ID	The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.
Subject	The subject of the ticket.
Type	The type of ticket. Permitted values are problem, incident, question, or task.
Priority	The priority of the ticket. Permitted values are urgent, high, normal, or low.
Ticket custom fields	Includes data of ticket custom fields.
List size	The size of the list, corresponding to the number of tickets retrieved.

Click here for a full list of ticket outputs.