Zendesk - Organization fields

Zendesk organization contains various fields that add information about the organization. Some fields are required inputs by the creator (for example, Name), while some fields are outputs generated by the system (for example, Organization ID).

Organization input fields

To register a new organization in your Zendesk instance, you are required to fill up certain information. This includes identifying information like "name" and permission controls.

Organization default input fields

Zendesk's out-of-the-box organization fields gather basic information. At default, only "name" is configured as mandatory.

Input field	Description
Name	The name of the organization.
External ID	A unique identifier from another system.
Domain name	The domain name associated with this organization.
Details	Details about the organization.
Notes	Notes about the organization.
Group ID	The unique Zendesk ID of the group of this organization.
Shared tickets	Select Yes if the end-users in this organization are able to see each other's tickets, otherwise select No.
Shared comments	Select Yes if the end-users in this organization are able to see each other's comments on tickets, otherwise select No.
Tags	The tags applied to this organization. You can add multiple tags with the , separator.

Organization custom input fields

Aside from the preconfigured fields, Zendesk allows you to customize organization fields to suit your business use-cases.

To view this list of organization custom fields, go to settings > under Manage > Organization Fields.

Organization custom fields

Below is an example of organization custom fields.

Organization custom field	Field type	Mandatory
Account manager	Dropdown (list)	Yes
School district	Text (string)	No
Key client	Checkbox (boolean)	Yes

Organization output fields

Some organization fields are manual inputs (for example, Name), while others are generated by the system (for example, Organization ID).

Organization default output fields

Depending on the field configuration, some fields might have null or default values.

Output field	Description
Domain names	The domain names associated with this organization.
Details	Details about the organization.
Notes	Notes about the organization.
External ID	A unique identifier from another system.
Group ID	The unique Zendesk ID of the group of this organization.
Shared tickets	Select Yes if the end-users in this organization are able to see each other's tickets, otherwise select No.
Shared comments	Select Yes if the end-users in this organization are able to see each other's comments on tickets, otherwise select No.
Tags	The tags applied to this organization. Y
Tags list	A predefined list of tags that can be applied to this organization.
Name	The name of the organization.
ID	The unique Zendesk ID of the organization. This is automatically assigned when the organization is created.
URL	The API URL of the organization.
Date created	The time the organization was created.
Date updated	The time the organization was last updated.
Date deleted	The time the organization was deleted.

Organization custom output fields

If you have configured custom fields, you can retrieve the corresponding output. Below is an example of organization custom output fields.

Organization custom field	Field type	Output
Account manager	Dropdown (list)	Sophia Midas
School district	Text (string)	Plumas unified school district
Key client	Checkbox (boolean)	Yes