Zendesk - Organization fields

Zendesk organization contains various fields that add information about the organization. Some fields are required inputs by the creator (e.g. Name), while some fields are outputs generated by the system (e.g. Organization ID).

Organization input fields

To register a new organization in your Zendesk instance, you are required to fill up certain information. This includes identifying information like "name" and permission controls.

Organization default input fields

Zendesk's out-of-the-box organization fields gather basic information. At default, only "name" is configured as mandatory.

Input field Description
Name The name of the organization.
External ID A unique identifier from another system.
Domain name The domain name associated with this organization.
Details Details about the organization.
Notes Notes about the organization.
Group ID The unique Zendesk ID of the group of this organization.
Shared tickets Select Yes if the end-users in this organization are able to see each other's tickets, otherwise select No.
Shared comments Select Yes if the end-users in this organization are able to see each other's comments on tickets, otherwise select No.
Tags The tags applied to this organization. You can add multiple tags with the , separator.

Organization custom input fields

Aside from the preconfigured fields, Zendesk allows you to customize organization fields to suit your business use-cases.

To view this list of organization custom fields, go to settings > under Manage > Organization Fields.

Organization custom fields Organization custom fields

Below is an example of organisation custom fields.

Organization custom field Field type Mandatory
Account manager Dropdown (list) Yes
School district Text (string) No
Key client Checkbox (boolean) Yes

Organization output fields

Some organization fields are manual inputs (e.g. Name), while others are generated by the system (e.g. Organization ID).

Organization default output fields

Depending on the field configuration, some fields might have null or default values.

Output field Description
Domain names The domain names associated with this organization.
Details Details about the organization.
Notes Notes about the organization.
External ID A unique identifier from another system.
Group ID The unique Zendesk ID of the group of this organization.
Shared tickets Select Yes if the end-users in this organization are able to see each other's tickets, otherwise select No.
Shared comments Select Yes if the end-users in this organization are able to see each other's comments on tickets, otherwise select No.
Tags The tags applied to this organization. Y
Tags list A predefined list of tags that can be applied to this organization.
Name The name of the organization.
ID The unique Zendesk ID of the organization. This is automatically assigned when the organization is created.
URL The API URL of the organization.
Date created The time the organization was created.
Date updated The time the organization was last updated.
Date deleted The time the organization was deleted.

Organization custom output fields

If you have configured custom fields, you can retrieve the corresponding output. Below is an example of organization custom output fields.

Organization custom field Field type Output
Account manager Dropdown (list) Sophia Midas
School district Text (string) Plumas unified school district
Key client Checkbox (boolean) Yes

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