Zendesk - Search tickets action

This action retrieves a list of all tickets that matches your search criteria. Only records in your Zendesk instance that matches all the criteria will be returned.

Search tickets action

Input fields

Input field	Description
Status	The status of the ticket. Permitted values are >open, pending, hold, solved, or closed.
Type	The type of the ticket. Permitted values are problem, incident, question, or task.
Priority	The priority of the ticket. Permitted values are urgent, high, normal, or low.
Subject	The subject of the ticket.
Description	The description of the ticket.
Earliest created time	The earliest the ticket was created.
Latest modified time	The latest the ticket was updated.
Requester	The requester of the ticket. You can define users with the full name, user ID, email, or phone number. You can also use 'none' and 'me'.
Submitter	The submitter of the ticket. You can define users with the full name, user ID, email, or phone number. You can also use 'none' and 'me'.
Organization	The organization of the requester. You can define the organization with the name or organization ID. You can also use 'none' and 'me'.
Tags	The tags applied to this ticket. You can query multiple tags with the , separator.
Channels	Information about how the ticket was created. Some possible values are "web", "mobile", "API" etc.

Click here a full list of ticket inputs.

Output fields

The output of this action contains a list of tickets with their respective outputs. Here are some commonly used outputs.

Output field	Description
Ticket ID	The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.
Subject	The subject of the ticket.
Type	The type of the ticket. Permitted values are problem, incident, question, or task.
Priority	The priority of the ticket. Permitted values are urgent, high, normal, or low.
Ticket custom fields	Includes data of ticket custom fields.
List size	The size of the list, corresponding to the number of tickets retrieved.

Click here for a full list of ticket outputs.