Zendesk - Search tickets action

This action retrieves a list of all tickets that matches your search criteria. Only records in your Zendesk instance that matches all the criteria will be returned.

Search tickets action Search tickets action

Input fields

Input field Description
Status The status of the ticket. Permitted values are >open, pending, hold, solved, or closed.
Type The type of the ticket. Permitted values are problem, incident, question, or task.
Priority The priority of the ticket. Permitted values are urgent, high, normal, or low.
Subject The subject of the ticket.
Description The description of the ticket.
Earliest created time The earliest the ticket was created.
Latest modified time The latest the ticket was updated.
Requester The requester of the ticket. You can define users with the full name, user ID, email, or phone number. You can also use 'none' and 'me'.
Submitter The submitter of the ticket. You can define users with the full name, user ID, email, or phone number. You can also use 'none' and 'me'.
Organization The organization of the requester. You can define the organization with the name or organization ID. You can also use 'none' and 'me'.
Tags The tags applied to this ticket. You can query multiple tages with the , separator.
Channels Information about how the ticket was created. Some possible values are "web", "mobile", "API" etc.

Click here a full list of ticket inputs.

Output fields

The output of this action contains a list of tickets with their respective outputs. Here are some of the commonly used outputs.

Output field Description
Ticket ID The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.
Subject The subject of the ticket.
Type The type of the ticket. Permitted values are problem, incident, question, or task.
Priority The priority of the ticket. Permitted values are urgent, high, normal, or low.
Ticket custom fields Includes data of ticket custom fields(s).
List size The size of the list, corresponding to the number of tickets retrieved.

Click here for a full list of ticket outputs.

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