Zendesk - Solve ticket action

This action updates a specific ticket your Zendesk instance and sets the ticket's status to solved. The ticket is identified by its Zendesk ID.

Some ticket fields put constraints on a ticket's status. For example, Zendesk requires a non-null input for assignee and group, before allowing a ticket to be solved. Check that you have satisfied all default and custom preconditions before using this action.

Solve ticket action

Input fields

Input field	Description
Ticket ID	The unique Zendesk ID of the ticket.
Ticket form	Select a ticket form to open required fields for that preconfigured ticket form.
Ticket custom fields	Provide data for the required custom fields.

Output fields

The output of this action contains the full set of columns from the selected ticket. Here are some commonly used outputs.

Output field	Description
Ticket ID	The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.
Subject	The subject of the ticket.
Type	The type of ticket. Permitted values are problem, incident, question, or task.
Priority	The priority of the ticket. Permitted values are urgent, high, normal, or low.
Ticket custom fields	Includes data of ticket custom fields.

Click here for a full list of ticket outputs.