Zendesk - Solve ticket action
This action updates a specific ticket your Zendesk instance and sets the ticket's status to
solved. The ticket is identified by its Zendesk ID.
Some ticket fields put constraints on a ticket's status. For example, Zendesk requires a non-
null input for assignee and group, before allowing a ticket to be
solved. Check that you have satisfied all default and custom preconditions before using this action.
Solve ticket action
|Ticket ID||The unique Zendesk ID of the ticket.|
|Ticket form||Select a ticket form to open required fields for that preconfigured ticket form.|
|Ticket custom fields||Provide data for the required custom field(s).|
The output of this action contains the full set of columns from the selected ticket. Here are some of the commonly used outputs.
|Ticket ID||The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.|
|Subject||The subject of the ticket.|
|Type||The type of ticket. Permitted values are
|Priority||The priority of the ticket. Permitted values are
|Ticket custom fields||Includes data of ticket custom fields(s).|
Click here for a full list of ticket outputs.