Zendesk - Update user action

This action updates a specific user your Zendesk instance. The user is identified by its Zendesk ID. You can update standard and custom fields, and add new comments.

You can use this action to change the role of a user between End-user, Agent and Administrator. However, you are restricted by the limits on your Zendesk user license.

Update user action

Input fields

Here are some commonly used inputs.

Input field	Description
User ID	The unique Zendesk ID of the user.
Name	The name of the user.
Role	The role of the user. Permitted values are End-user, Agent, or Administrator.
Email	The primary email of the user.
Organization ID	The ID of the user's organization. If the user has more than one organization membership, it will display the user's default organization.
User custom fields	Includes data of user custom fields.

Click here for a full list of user inputs.

Output fields

The output of this action contains the full set of columns from the selected user. Here are some commonly used outputs.

Output field	Description
ID	The unique Zendesk ID of the user. This is automatically assigned when the user is created.
Role	The role of the user. Permitted values are End-user, Agent, or Administrator.
Email	The primary email of the user.
Organization ID	The unique Zendesk ID of the user's organization. If the user has more than one organization membership, it will display the user's default organization.
User custom fields	Includes data of user custom fields.

Click here for a full list of user outputs.