Zendesk - New/updated ticket trigger (real time)

This trigger picks up tickets as soon they are created or updated. Each ticket is processed as a separate job.

This trigger picks up tickets in real time. If you want to process tickets from a designated time, you can use the polling trigger.

Role privileges

You need a Zendesk account with the Administrator role to use this trigger in your recipe.

New/updated ticket trigger

Input fields

There are no input fields for this trigger.

Note: This trigger automatically creates a Zendesk trigger that can be found in your Zendesk account under Admin > Business rules > Triggers.

Output fields

The output of this action contains the full set of columns from the selected ticket. Here are some commonly used outputs.

Output field	Description
Ticket ID	The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.
Subject	The subject of the ticket.
Type	The type of ticket. Permitted values are problem, incident, question, or task.
Priority	The priority of the ticket. Permitted values are urgent, high, normal, or low.
Ticket custom fields	Includes data of ticket custom fields.

Click here for a full list of ticket outputs.