Zendesk - New/updated ticket trigger (real time)
This trigger picks up tickets as soon they are created or updated. Each ticket is processed as a separate job. It makes use of business rules to detect and trigger a new or updated ticket event to be processed.
This trigger automatically creates a Zendesk trigger that can be found in your Zendesk account under Admin > Business rules > Triggers.
New/updated ticket trigger
|From||Tickets created or updated after this time will be processed by the recipe. If left blank, the default date will be set to one day before the recipe is first started.|
The output of this action contains the full set of columns from the selected ticket. Here are some of the commonly used outputs.
|Ticket ID||The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.|
|Subject||The subject of the ticket.|
|Type||The type of ticket. Permitted values are
|Priority||The priority of the ticket. Permitted values are
|Ticket custom fields||Includes data of ticket custom fields(s).|
Click here for a full list of ticket outputs.