# Zendesk - New/updated ticket trigger (real time)
This trigger picks up tickets as soon they are created or updated. Each ticket is processed as a separate job.
This trigger picks up tickets in real time. If you want to process tickets from a designated time, you can use the polling trigger.
This trigger requires a Zendesk credential with the
Administrator role. Credentials that are using the
Agent role will not be able to run this trigger.
New/updated ticket trigger
# Input fields
There are no input fields for this trigger.
Note: This trigger automatically creates a Zendesk trigger that can be found in your Zendesk account under Admin > Business rules > Triggers.
# Output fields
The output of this action contains the full set of columns from the selected ticket. Here are some of the commonly used outputs.
|Ticket ID||The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.|
|Subject||The subject of the ticket.|
|Type||The type of ticket. Permitted values are |
|Priority||The priority of the ticket. Permitted values are |
|Ticket custom fields||Includes data of ticket custom fields(s).|
Click here for a full list of ticket outputs.