Freshservice - Create agent action

This action allows you to create a new agent in Freshservice.

Input

Input field	Description
First name	Provide the first name of the agent.
Last name	Provide the last name of the agent.
Occasional	Select the boolean value from the drop-down menu. Set true if the agent is an occasional agent, and false if a full-time agent.
Job title	Provide the agent's job title.
Email	Provide the agent's email address.
Work phone number	Provide the agent's work phone number.
Mobile phone number	Provide the agent's mobile phone number.
Department IDs	Provide the unique IDs of the departments associated with the agent
Can see all tickets from associated departments	Select the boolean value from the drop-down menu. Set to true if the agent must be allowed to view tickets filed by other members of the department, and false otherwise
Reporting manager ID	Provide the user ID of the agent's reporting manager.
Address	Provide the agent's address.
Time zone	Provide the agent's time zone.
Time format	Provide the agent's time format. Possible values include: 12h (12 hour format) and 24h (24 hour format).
Language	Specify the language used by the agent.
Location ID	Provide the unique ID of the location associated with the agent.
Background information	Provide the background information of the agent.
Scoreboard level ID	Provide the unique ID of the agent's level in the arcade. Possible values include: 1 (Beginner), 2 (Intermediate), 3 (Professional), 4 (Expert), 5 (Master), and 6 (Guru)
Member of	Provide the unique IDs of the groups that the agent is a member of.
Observer of	Provide the unique IDs of the groups that the agent is an observer of.
Roles	Each individual role is a hash in the roles array that contains attributes like role ID, assignment scope, and groups. Provide the appropriate values in the respective fields.
Signature	Provide the signature of the agent in HTML format.
Custom fields	Provide the key-value pair containing the names and values of the (custom) agent fields.

Output

Field	Description
Agent ID	A unique identifier assigned to the agent.
First name	First name of the agent.
Last name	Last name of the agent.
Occasional	Indicates whether the agent is an occasional user (true/false).
Active	Indicates whether the agent is currently active (true/false).
Job title	Job title of the agent.
Email	Email address of the agent.
Work phone number	Work phone number of the agent.
Mobile phone number	Mobile phone number of the agent.
Department IDs	Unique IDs of the departments associated with the agent.
Can see all tickets from associated departments	Indicates whether the agent has access to all tickets within their department (true/false).
Auto assign tickets	Indicates whether tickets are automatically assigned to the agent.
External ID	A unique identifier for external system integrations.
Department names	The names of the departments the agent is associated with.
Auto assign status changed at	The timestamp when the auto-assign status was last changed.
Reporting manager ID	User ID of the agent's reporting manager.
Address	Address of the agent.
Time zone	Time zone of the agent.
Time format	Time format for the agent.
Language	Language used by the agent.
Location ID	Unique ID of the location associated with the agent.
Background information	Background information of the agent.
Scoreboard level ID	Unique ID of the level of the agent in the Arcade.
Scopes	The permissions and access levels assigned to the agent.
Member of	Unique IDs of the groups that the agent is a member of.
Observer of	Unique IDs of the groups that the agent is an observer of.
Roles	The roles assigned to the agent, defining their permissions.
Last login at	The last recorded time the agent logged in.
Last active at	The last recorded time the agent was active.
Has logged in	Indicates whether the agent has ever logged into the system (true/false).
Signature	Signature of the agent in HTML format.
VIP user	Indicates whether the agent is considered a VIP user.
Work schedule ID	The identifier for the agent’s assigned work schedule.
Workspace IDs	The IDs of the workspaces the agent is associated with.
Workspace info	Additional information about the agent’s workspace.
Created at	The timestamp when the agent profile was created.
Updated at	The timestamp when the agent profile was last updated.
Custom fields	Key-value pair containing the names and values of the (custom) agent fields.