Freshservice - Create service request action

Creates a new service request in Freshservice.

Input

Input field	Description
Service item	Select the service item from the drop-down menu.
Quantity	Provide the quantity number.
Email	Provide the email ID of the requester.
Requested for	Provide the email ID of the requester on whose behalf the service request is created.
Custom fields	Provide custom fields in key-value pairs.
Child service items	Select the child service items from the drop-down menu.

Output

Output field	Description
Service request ID	A unique identifier assigned to the service request.
Type	The type of request, such as a Service Request or Incident.
CC emails	List of email addresses copied in the request.
Forward emails	List of email addresses the request has been forwarded to.
Reply CC emails	Email addresses copied in replies to the request.
Fr escalated	Indicates if the request was escalated for the first response.
Spam	Indicates if the request was marked as spam.
Email config ID	The identifier for the email configuration used.
Group ID	The unique identifier of the group handling the request.
Priority	The priority level of the request.
Requester ID	The unique identifier of the person who raised the request.
Responder ID	The unique identifier of the agent assigned to the request.
Source	The channel through which the request was created.
Status	The current status of the request.
Subject	The subject line or title of the request.
To emails	List of recipient email addresses in the request.
SLA policy ID	The identifier for the SLA (Service Level Agreement) applied to the request.
Department ID	The unique identifier of the department responsible for the request.
Workspace ID	The unique identifier of the workspace the request belongs to.
Due by	The deadline by which the request should be resolved.
Fr due by	The deadline for the first response to the request.
Is escalated	Indicates if the request has been escalated.
Description	A detailed explanation of the request.
Description text	A plain-text version of the request description.
Created at	The timestamp when the request was created.
Updated at	The timestamp when the request was last updated.
Urgency	The urgency level of the request, affecting prioritization.
Impact	The level of impact the request has on operations or users.
Category	The high-level classification of the request.
Sub category	A more specific classification under the main category.
Item category	The specific item or service related to the request.
Deleted	Indicates if the request has been deleted.
Attachments	Files or documents attached to the request.
Approval status	The current approval state of the request.
Approval status name	The name of the approval status for better readability.
Custom fields	Additional custom attributes associated with the request.