Zendesk - Create ticket action

This action creates a single ticket in your Zendesk instance.

Create ticket action Create ticket action

Input fields

Here are some of the commonly used inputs.

Input field Description
Ticket form Select a ticket form to use preconfigured custom fields.
Comment A description of the ticket.
Subject The subject of the ticket.
Type The type of ticket. Permitted values are problem, incident, question, or task.
Priority The priority of the ticket. Permitted values are urgent, high, normal, or low.
Status The status of the ticket. Permitted values are >open, pending, hold, solved, or closed.
Tags The tags applied to this ticket. You can add multiple tags with the , separator.
Ticket custom fields Provide data for ticket custom field(s).

Click here a full list of ticket inputs.

Output fields

The output of this action contains the full set of columns from the selected ticket. Here are some of the commonly used outputs.

Output field Description
Ticket ID The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.
Subject The subject of the ticket.
Type The type of ticket. Permitted values are problem, incident, question, or task.
Priority The priority of the ticket. Permitted values are urgent, high, normal, or low.
Ticket custom fields Includes data of ticket custom fields(s).

Click here for a full list of ticket outputs.

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