Zendesk - Create ticket action

This action creates a single ticket in your Zendesk instance.

Create ticket action

Input fields

Here are some commonly used inputs.

Input field	Description
Ticket form	Select a ticket form to use preconfigured custom fields.
Comment	A description of the ticket.
Subject	The subject of the ticket.
Type	The type of ticket. Permitted values are problem, incident, question, or task.
Priority	The priority of the ticket. Permitted values are urgent, high, normal, or low.
Status	The status of the ticket. Permitted values are >open, pending, hold, solved, or closed.
Tags	The tags applied to this ticket. You can add multiple tags with the , separator.
Ticket custom fields	Provide data for ticket custom fields.

Click here a full list of ticket inputs.

Output fields

The output of this action contains the full set of columns from the selected ticket. Here are some commonly used outputs.

Output field	Description
Ticket ID	The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.
Subject	The subject of the ticket.
Type	The type of ticket. Permitted values are problem, incident, question, or task.
Priority	The priority of the ticket. Permitted values are urgent, high, normal, or low.
Ticket custom fields	Includes data of ticket custom fields.

Click here for a full list of ticket outputs.