Zendesk - Get ticket details by ID action

This action retrieves a specific ticket that matches a search by ticket ID. Only records in your Zendesk instance that matches the criteria will be returned.

Get ticket details by ID action Get ticket details by ID action

Input fields

Input field Description
Ticket ID The unique Zendesk ID of the ticket.

Output fields

The output of this action contains the full set of columns from the selected ticket. Here are some of the commonly used outputs.

Output field Description
Ticket ID The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.
Subject The subject of the ticket.
Type The type of ticket. Permitted values are problem, incident, question, or task.
Priority The priority of the ticket. Permitted values are urgent, high, normal, or low.
Ticket custom fields Includes data of ticket custom fields(s).

Click here for a full list of ticket outputs.

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