# Zendesk - New/updated ticket trigger
This trigger picks up tickets that are created or updated. Each ticket is processed as a separate job. It checks once every poll interval.
New ticket trigger
# Input fields
|When first started, this recipe should pick up events from||Tickets created or updated after this time will be processed by the recipe. If left blank, the default will be set to one hour before the recipe is first started.|
# Output fields
The output of this action contains the full set of columns from the selected ticket. Here are some of the commonly used outputs.
|Ticket ID||The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.|
|Subject||The subject of the ticket.|
|Type||The type of ticket. Permitted values are |
|Priority||The priority of the ticket. Permitted values are |
|Ticket custom fields||Includes data of ticket custom fields(s).|
Click here for a full list of ticket outputs.