Zendesk - New ticket triggers (real time)

This trigger picks up tickets as soon as they are created. Each ticket is processed as a separate job. It makes use of business rules to detect and trigger a new ticket event to be processed.

This trigger automatically creates a Zendesk trigger that can be found in your Zendesk account under Admin > Business rules > Triggers.

New ticket trigger New ticket trigger

Input fields

Input field Description
From Tickets created after this time will be processed by the recipe. If left blank, the default date will be set to one day before the recipe is first started.

Output fields

The output of this action contains the full set of columns from the selected ticket. Here are some of the commonly used outputs.

Output field Description
Ticket ID The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.
Subject The subject of the ticket.
Type The type of ticket. Permitted values are problem, incident, question, or task.
Priority The priority of the ticket. Permitted values are urgent, high, normal, or low.
Ticket custom fields Includes data of ticket custom fields(s).

Click here for a full list of ticket outputs.

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