Zendesk - New ticket triggers (real time)
This trigger picks up tickets as soon as they are created. Each ticket is processed as a separate job. It makes use of business rules to detect and trigger a new ticket event to be processed.
This trigger automatically creates a Zendesk trigger that can be found in your Zendesk account under Admin > Business rules > Triggers.
New ticket trigger
|From||Tickets created after this time will be processed by the recipe. If left blank, the default date will be set to one day before the recipe is first started.|
The output of this action contains the full set of columns from the selected ticket. Here are some of the commonly used outputs.
|Ticket ID||The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.|
|Subject||The subject of the ticket.|
|Type||The type of ticket. Permitted values are
|Priority||The priority of the ticket. Permitted values are
|Ticket custom fields||Includes data of ticket custom fields(s).|
Click here for a full list of ticket outputs.