Zendesk - New/updated ticket trigger

This trigger picks up tickets that are created or updated. Each ticket is processed as a separate job. It checks once every poll interval.

Role privileges

You need a Zendesk account with the Administrator role to use this trigger in your recipe.

New ticket trigger

Input fields

Input field	Description
When first started, this recipe should pick up events from	Tickets created or updated after this time will be processed by the recipe. If left blank, the default will be set to one hour before the recipe is first started.

Output fields

The output of this action contains the full set of columns from the selected ticket. Here are some commonly used outputs.

Output field	Description
Ticket ID	The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.
Subject	The subject of the ticket.
Type	The type of ticket. Permitted values are problem, incident, question, or task.
Priority	The priority of the ticket. Permitted values are urgent, high, normal, or low.
Ticket custom fields	Includes data of ticket custom fields.

Click here for a full list of ticket outputs.