Zendesk - Update ticket action

This action updates a specific ticket in your Zendesk instance identified by its Zendesk ID. You can update ticket fields and add new comments.

Some ticket fields put constraints on a ticket's status. Check that you have satisfied all preconditions before updating to solved. For more information, see the documentation on the solve ticket action

Update ticket action Update ticket action

Input fields

Here are some of the commonly used inputs.

Input field Description
Ticket ID The unique Zendesk ID of the ticket.
Ticket form Select a ticket form to use preconfigured custom fields.
Comment Create a new comment for the ticket.
Priority Select the priority of the ticket. Permitted values are urgent, high, normal, or low.
Status Select the status of the ticket. Permitted values are open, pending, hold, solved, or closed.
Tags The tags applied to this ticket. You can add multiple tags with the , separator.
Ticket custom fields Provide data for ticket custom fields(s).

Click here for a full list of ticket inputs.

Output fields

The output of this action contains the full set of columns from the selected ticket. Here are some of the commonly used outputs.

Output field Description
Ticket ID The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created.
Subject The subject of the ticket.
Type The type of ticket. Permitted values are problem, incident, question, or task.
Priority The priority of the ticket. Permitted values are urgent, high, normal, or low.
Ticket custom fields Includes data of ticket custom fields(s).

Click here for a full list of ticket outputs.

Bulk update tickets action

This action updates multiple tickets in your Zendesk instance. The tickets are identified by their Zendesk ticket ID. You can update ticket fields and add new comments.

Bulk update tickets action Bulk update tickets action

Input fields

Here are some of the commonly used inputs.

Input field Description
Ticket ID The unique Zendesk ID of the tickets. You can add multiple tickets with the , separator.
Ticket form Select a ticket form to open preconfigured custom fields.
Comment Create a new comment for the tickets.
Priority Select the priority of the ticket. Permitted values are urgent, high, normal, or low.
Status Select the status of the ticket. Permitted values are open, pending, hold, solved, or closed.
Tags The tags applied to this ticket. You can add multiple tags with the , separator.
Ticket custom fields Provide data for ticket custom fields(s).

Click here a full list of ticket inputs.

Output fields

The output of this action is a status record of the bulk update action. You can use this status record as inputs in your recipe.

Output field Description
ID The unique Zendesk ID of the queue. This is automatically assigned when the bulk update action is created.
URL The URL of the status update.
Total The total number of tasks being processed.
Progress The number of tasks that have already been completed.
Status The status of the action. Permitted values are queued, working, failed, completed, or killed.
Message The message from the job worker.

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