Freshservice - Search agents action

The Search agents action returns results that match all of your search criteria. Returns a maximum of 30 records.

Input

Input field	Description
Email	Provide the email ID of the agent.
Work phone number	Provide the work phone number of the agent.
Mobile phone number	Provide the mobile phone number of the agent.
Active	Select the boolean value from the drop-down menu.
State	Select the state from the drop-down menu.

Output

Output field	Description
Agent ID	Unique identifier for the agent.
First name	First name of the agent.
Last name	Last name of the agent.
Email	Email address of the agent.
Language	Preferred language of the agent.
Job title	Job title or designation of the agent.
Work phone number	Work phone contact of the agent.
Work schedule ID	ID of the work schedule assigned to the agent.
Workspace IDs	List of workspaces the agent belongs to.
Workspace info	Additional details about the workspaces.
Member of pending approval	Groups the agent is pending approval for membership.
Observer of pending approval	Groups the agent is pending approval as an observer.
Mobile phone number	Mobile phone contact of the agent.
Address	Physical address of the agent.
Location ID	Unique identifier of the agent’s location.
Time zone	Time zone the agent operates in.
Time format	Preferred time format (12h/24h).
Background information	Additional background details about the agent.
Reporting manager ID	ID of the agent’s reporting manager.
Role IDs	List of role IDs assigned to the agent.
Roles	Roles assigned to the agent.
Department IDs	List of department IDs the agent belongs to.
Department names	Names of the departments the agent is part of.
Scoreboard level ID	ID of the agent's scoreboard level.
Scoreboard points	Points earned by the agent in the scoreboard.
Signature	Email signature of the agent.
Occasional	Indicates if the agent is an occasional agent (true/false).
Can see all tickets from associated departments	Indicates if the agent can view all tickets from associated departments (true/false).
Has logged in	Indicates whether the agent has logged in (true/false).
Active	Indicates if the agent account is active (true/false).
Auto assign tickets	Specifies if tickets should be auto-assigned to the agent (true/false).
VIP user	Specifies if the agent is a VIP user (true/false).
Group IDs	List of group IDs the agent belongs to.
Member of	Groups where the agent is an active member.
Observer of	Groups where the agent is an observer.
External ID	External system identifier for the agent.
Scopes	Permissions or access levels assigned to the agent.
Auto assign status changed at	Timestamp when the auto-assign status was last changed.
Last active at	Timestamp when the agent was last active.
Last login at	Timestamp when the agent last logged in.
Created at	Timestamp when the agent record was created.
Updated at	Timestamp when the agent record was last updated.
Custom fields	Additional custom fields associated with the agent.