Troubleshoot Salesforce connection setup

Use this guide to troubleshoot errors when you connect to the Salesforce connector in Workato.

Salesforce connection failed: Action failed due to server error

The action failed due to server error message displays when you click Connect to establish a Salesforce connection and it fails.

Salesforce connection fails with an action failed due to server error message

Complete the following steps to resolve this error and successfully establish a Salesforce connection:

1

Verify the domain. Use the correct Salesforce domain or custom domain.

2

Add Workato IPs to your allowlist. Refer to the IP allowlists section for more information.

3

Confirm that Salesforce doesn't block Workato. If the Workato connector is blocked, go to Manage Apps > Connected Apps OAuth Usage, then click Unblock next to the app name.

Unblock Workato in SFDC