Zoho Desk - Search records

The Search records action enables you to retrieve a list of records that match your search criteria in Zoho Desk.

Input

Input field	Description
Object	Specify the object to create the record. Fields load dynamically based on the object you select.

For example, if the selected object is Contact, the input schema will be below.

Input fields	Description
Contact ID	Enter the ID of the contact.
Full name	Provide the full name of the contact.
First name	Provide the first name of the contact.
Last name	Provide the last name of the contact.
Email	Enter the Email ID of the contact.
Account name	Provide the account name to which the contact is linked.
Phone	Provide the phone number of the contact.
Mobile	Enter the mobile number of the contact.
Offset	Provide the index number, starting from which the records must be fetched.
Limit	Provide the number of records to fetch. The default is 10.
Search string	Specify the search string to search throughout the contact.
From	Provide the From time, which will be used to search for contacts based on their creation timestamp.
To	Provide the To time, which will be used to search for contacts based on their creation timestamp.
From	Provide the From time, which will be used to search for contacts based on their last modified timestamp.
To	Provide the To time, which will be used to search for contacts based on their last modified timestamp.
Sort by	Select the suitable attribute to sort the result set.
Custom fields	Provide the value to search records by user-defined fields. Use the format: CustomFieldName:Value. For example - cf_phone:902*.

Output

The output fields are determined by the object selected in the input. Map the relevant data pill from the data tree to subsequent steps.

For example, if the selected object is Contact, the output schema will be shown below.

Output field	Description
Contacts	The main object that contains the records.
First name	First name of the contact.
Last name	Last name of the contact.
Email	Email ID of the contact.
Account name	Account name to which the contact is linked.
Phone	Phone number of the contact.
Mobile	Mobile number of the contact.
Title	Title of the contact.
Contact owner	ID of the user who creates the contact.
Type	Type of the contact.
Street	Street address of the contact.
City	City of residence of the contact.
State	State of residence of the contact.
Zip	Zip code of the contact.
Country	Country of residence of the contact.
Description	Description of the contact.
Twitter	Twitter ID of the contact.
Facebook	Facebook ID of the contact.
Secondary email	Secondary email ID of the contact.
Custom fields	User-defined fields related to contact.
Contact ID	ID of the contact.
Created time	Timestamp when the record was created.
Modified time	Timestamp when the record was last modified.
Photo URL	Photo URL of the contact.
Web URL	Web URL of the contact.
Is end user	Indicates if the contact is an end user.
Account ID	Account ID of the contact.
Account count	Account count of the contact.
Layout ID	Layout ID of the contact.
Is anonymous	Indicates if the contact is anonymous.
Is spam	Indicates if the contact is spam.

Refer to the Zoho Desk Documentation (opens new window) for more information.