Alerts and monitoring

Workato provides detailed logs, run and attempt history, and configurable notifications to enhance visibility into file transfer operations.

Run history and analytics

The Runs tab of a file transfer asset provides a historical view of transfers.

Each run displays the following:

Column	Description
File name	The name of the transferred file.
Start time	When the transfer started.
End time	When the transfer ended.
File size	The size of the transferred file.
Status	Each run displays one of the following statuses: Queued: File detected, waiting to process. Running: Transfer in progress. Successful: Transfer completed. Displays the number of retries used, if applicable. Failed: Transfer failed after exhausting all automatic retry attempts. Refer to Error handling and retries for more information. Stopped: File wasn't picked up because the transfer auto-stopped before this run started. Refer to Transfer auto-stop for more information.
Duration	How long the transfer took.

Additionally, the Runs tab provides the following capabilities:

Use the search bar to search file names.
Use the Period and Status drop-down menus to filter logs.
Click Retry on a failed row to retry a single transfer or click Retry all failed to retry all failed transfers.
Select a row to view its detailed attempt history.

Attempt history

You can select a row in the Runs tab to view its attempt history and the details of each attempt:

Field	Description
Attempt	The attempt number.
Provenance	How the attempt was initiated: Original for the first attempt, Auto-retry for an automatic retry, or Manual retry followed by the name of the user who triggered it.
Start time	When the attempt started.
End time	When the attempt ended.
Status	The outcome of the attempt.
Duration	How long the attempt took.
Details	The error message for failed attempts, or a success summary.

Field	Description
File run ID	The unique identifier for the file run. Used to find the run in Workato Logs.
Source path	The full path of the source file.
Start time	When the first attempt started.
End time	When the final attempt ended.
Duration	Total time across all attempts.
Attempted automatic retries	The number of automatic retries used.

Use the Attempt type drop-down menu to filter by original transfers, auto-retries, or manual retries and the Status drop-down menu to filter by outcome.

Workato Logs

File orchestration activity displays in Workato Logs as File transfer and SFTP server events. Go to Tools > Logs to view events across all file transfers in one place, filter by run, and correlate file orchestration events with other platform activity.

Logs include the following columns for file orchestration entries:

Column	Description
Time	The time the event occurred.
Log type	The category of the event.
Log level	The severity of the event, such as `INFO`, `WARN`, or `ERROR`.
Data	Event-specific details in JSON format.

Depending on the log type, the Data field includes the following additional fields:

Field	Description
Transfer ID	The identifier of the file transfer.
File run ID	The identifier of the specific transfer run.

Field	Description
Username	The account username used to authenticate.
IP address	The IP address the connection originated from.

Triggers

Use MFTOps to build recipes that react to file transfer events, such as sending notifications, alerting external systems, or automating remediation steps. MFTOps supports the following triggers:

FEATURE AVAILABILITY

Contact your Customer Success Manager for information about access to Workato MFT.

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Alerts and monitoring ​

Run history and analytics ​

Attempt history ​

Workato Logs ​

Triggers ​

Alerts and monitoring

Run history and analytics

Attempt history

Workato Logs

Triggers