Alerts and monitoring

Workato provides detailed transfer logs, run history, performance analytics, and configurable notifications to enhance visibility into file transfer operations.

Run history and analytics

The Runs tab of a file transfer asset provides a historical view of transfers with the following capabilities:

• Use the search bar to search file names.

• Use the Period and Status drop-down menus to filter logs.

• Click Retry on a failed row to retry a single transfer or click Retry all failed to retry all failed transfers.

• Select a row to view its detailed transfer log.

The Runs tab

Transfer logs

You can select a row in the Runs tab to view its transfer log. Transfer logs record the complete lifecycle of each file transfer operation, starting at file detection and ending at post-processing.

Transfer logs provide the following capabilities:

• Use the search bar to search within the timeline.

• Click Retry to retry a failed transfer.

• Click Download to download the original file, if available.

Each transfer log timeline contains the following information:

• The source location and file name
• The file size
• A timestamp showing when the file was detected
• The filter that the file name matched

• The status of the download from the source
• The transfer progress percentage
• The duration of the transfer
• The status of integrity verification (SHA-256 checksum comparison)

• A log of each action performed, such as decrypt, decompress, rename, compress, or encrypt
• The duration of actions performed
• The status of each action
• The name of the file after processing

• The status of the upload to the target
• The transfer progress percentage
• The duration of the transfer
• The status of integrity verification at the target

• A log of delete operations

• The success or failure status of the transfer
• The total duration of the transfer
• A log of retry attempts, if applicable
• A log of error messages, if applicable

A successful transfer log

Transfer log example

The following example shows the log for a successfully completed transfer:

[02:45:42] FILE_DETECTED_AT_SOURCE
Source: Workato FileStorage
File: /outbound/banking/partner-a/bankB_report_20250826.csv
File size: 1.5GB
Filter: report_*.csv

[02:45:43] SOURCE_TRANSFER_STARTED
Source: Workato FileStorage
File: /outbound/banking/partner-a/bankB_report_20250826.csv
Progress: 100%

[02:45:45] SOURCE_TRANSFER_COMPLETE
Duration: 2.17s

[02:46:00] PROCESSING_STARTED
Pipeline: 3 actions

[02:46:00] ACTION_1_ENCRYPTION
Status: PGP Encryption complete

[02:46:00] ACTION_2_COMPRESSION
Status: GZIP compression complete (1.5GB → 650MB)
Output file: bankB_report_20250830_093045.pgp.gz

[02:46:00] ACTION_3_RENAMING
Output file: bankB_report_20250830_093045.pgp.gz

[02:46:02] TARGET_TRANSFER_STARTED
Target: partner-a-sftp.bank.com:22
Progress: 100%

[02:49:39] TARGET_TRANSFER_COMPLETED
Duration: 3m 37s

Notifications

MFT allows you to configure email notifications for individual file transfer flows to monitor specific events.

Complete the following steps to configure email notifications for a file transfer:

1

Select the File transfer asset you plan to monitor.

2

Go to Settings > Notifications.

Notification settings

3

Optional. Enter a comma-separated list of email addresses to notify in the Recipient field. Defaults to the project admin's email address if left blank.

4

Optional. Leave Transfer runs enabled to receive an email when a transfer fails all retry attempts and moves to the error queue. This setting is On by default.

5

Optional. Enable the Successful runs toggle to receive an email when target delivery is confirmed and post-processing completes. This setting is Off by default.

6

Optional. Enable the Transfer inactivity toggle to receive an email when a transfer doesn't run within 30 minutes of the expected schedule. This setting is Off by default.

7

Click Save.

Best practices

Workato recommends the following best practices for transfer flow notifications:

Failure notifications: Enable failure notifications for production transfers to catch issues quickly.

Success notifications: Enable success notifications only for critical transfers to avoid inbox overload. Most transfers succeed routinely.

Inactivity notifications: Enable inactivity notifications for time-sensitive transfers where missing a schedule indicates upstream system issues.

Multiple recipients: Include the operations team and relevant stakeholders in the Recipient field.

FEATURE AVAILABILITY

Contact your Customer Success Manager for information about access to Workato MFT.