Error handling and retries

Transfer flows include built-in error handling to ensure reliable file delivery.

Automatic retry

Transfer flows automatically retry failed operations caused by transient issues. They don't retry failures caused by permanent issues.

Retried	Not retried
Network timeouts Interrupted connection	Authentication failures: Caused by incorrect credentials Permission denied: Caused by insufficient access File not found: Caused by a missing source file Invalid file format: Caused by validation failure

Retry settings

Complete the following steps to configure automatic retry settings:

1

Select the File transfer asset that you plan to configure.

2

Go to Settings > Retry settings.

3

Enter the maximum number of retries in the Attempts field. The maximum value is 10, and the default is 3.

4

Use the Delay drop-down menu to select the time to wait between attempts. The default delay is 5 seconds.

5

Click Save.

Manual retry

Complete the following steps to manually retry transfers that have reached the automatic retry limit:

1

Select the File transfer asset that you plan to retry.

2

Go to the Runs tab.

3

Click Retry on a failed row to retry a single transfer, or click Retry all failed to retry all failed transfers.

Manual retry

Monitor retries

You can monitor retries in a transfer flow's Runs tab. This tab displays each run's final status and the retry count. For example:

• Successful (2nd retry)
• Failed (1st retry)

Select a run to view its full retry timeline. For example:

[02:45:43] SOURCE_TRANSFER_STARTED
Progress: 0%

[02:45:43] SOURCE_TRANSFER_FAILED
Error: Connection timeout to source-sftp.supplier.com:22
Retry: Attempt 1 of 3 in 5 seconds

[02:45:48] SOURCE_TRANSFER_RETRY_1
Error: Connection refused
Retry: Attempt 2 of 3 in 5 seconds

[02:45:53] SOURCE_TRANSFER_RETRY_2
Progress: 100%
Duration: 2.1s
Status: SUCCESS

[02:45:55] SOURCE_TRANSFER_COMPLETE
Transfer succeeded on retry attempt 2

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