Search for knowledge

You can filter Workato GO responses to show information from the following knowledge sources:

• World knowledge: Search across publicly available information.
• Company knowledge: Search across your company's third-party apps and internal documentation.

Search with Workato GO

Complete the following steps to search in Workato GO:

1

Go to your Workato GO account.

2

Use the search drop-down menu to select World knowledge or Company knowledge.

Select World knowledge or Company knowledge

3

Enter a search term or ask a question in the search box. Workato GO provides a summarized response with links to external resources if you selected World knowledge or links your company's apps and internal documentation if you selected Company knowledge.

Company knowledge search results

Troubleshoot search and real-time chat issues

Use this section to check for issues with the Server-Sent Events (SSE) connection when real-time search or chat stops working.

SSE connection issues

You may experience blocked or terminated Server-Sent Events (SSE) connections when you access the production URL. This issue causes the following problems:

• Chat messages aren't updating in real-time
• Connection appears to close immediately
• No continuous event stream received

You must test the connection directly from the affected machine to determine whether the network blocks the SSE connection.

Test method

Complete the following steps to determine if your SSE connection is blocking Workato GO functionality:

SSE IS A NETWORK-LEVEL ISSUE

This is a network-level issue, not a browser-specific problem. The curl test helps isolate whether the issue exists at the network layer.

1

Press the F12 key to open Developer Tools in your browser.

2

Go to the Network tab.

3

Look for the subscribe request.

4

Copy your Bearer token from the request headers.

5

Run the following curl command from your terminal or Postman:

curl -v https://api-prod.matrix.workato.com/api/v1/chat/conversations/<conversation_id>/subscribe \
  -H "Authorization: Bearer <paste_token_here>"

6

Ensure that your connection behaves as expected by confirming the following:

• Connection remains open continuously and doesn't close immediately after connecting
• Stream event: messages in real-time

CONFIRMATION OF SSE ISSUE

The SSE connection is blocked or terminated if the connection closes immediately or doesn't stream events. This is caused by one or more of the following configuration settings:

• Network firewall rules
• Corporate proxy settings
• Internet service provider restrictions

Solution

Contact your IT department or network administrator and submit a request to perform the following actions:

• Whitelist your data center-specific domain. For example: api-prod.matrix.workato.com
• Allow SSE/streaming connections to this endpoint
• Ensure proxy settings permit long-lived HTTP connections
• Verify firewall rules don't terminate persistent connections