Voice bot use cases

You can use voice bots for the following use cases:

• AI-powered Q&A: Use Generative AI for real-time question answering.
• Information capture and escalation: Collect key details and escalate as needed.
• SMS integration: Send information over SMS during voice interactions.
• Complex data collection: Enable document uploads and detailed info capture through SMS during calls.
• Policy-driven conversations: Guide customers to their goals using AI-powered conversational flows.
• Hold music management: Provide a seamless experience with hold music options.
• Smart call routing: Implement conditional call forwarding and department-based routing.