Zendesk data source configuration

You must configure Zendesk to allow Workato GO to search across Zendesk Help Center articles, follow user-level article permissions, and sync content and permission updates multiple times per hour after initial indexing.

INDEXED DATA

Workato GO indexes only Zendesk Help Center articles.

Enable API access in Zendesk

You must enable API access to allow Workato GO to access your Zendesk instance.

PRIVILEGE REQUIREMENTS

You must be a Zendesk admin to complete this configuration.

Complete the following steps to enable API access within Zendesk:

1

Sign in to your Zendesk Admin Center.

2

Go to Apps and Integrations > APIs > Zendesk API.

3

Enable Token Access.

4

Generate a new API token.

5

Store the API token in a secure location. Your API token is required when you add Zendesk as a data source.