Troubleshoot Email by Workato runtime errors

Use this guide to troubleshoot errors that occur at runtime when you use the Email by Workato connector in Workato.

Job is marked as complete but the recipient did not receive the email

This error occurs when a job is marked as complete in the job report, but the recipient did not receive the email sent in the recipe workflow.

Complete the following troubleshooting steps to resolve this error:

1

Check your spam folders to ensure that the email wasn't sent there.

2

Send a test email to the recipient's email address to ensure that the email address is valid.

3

Contact Workato support (opens new window) to check if the email is blocked by Workato if the preceding steps didn't work.