Jira - Create issue action

The Create issue action creates a new issue in Jira.

Input

Input field	Description
Project issue type	Select the project and issue type of the issue. Alternatively, you can use the Select from list drop-down menu to select Enter project and issue type, then use the following format to dynamically generate the project issue type: Key -- Name . Note that this prevents Workato from generating input fields for the issue at design-time unless you use the Sample project issue type field.
Sample project issue type	Select the project and issue type to retrieve custom fields from. Use this field when dynamically creating issues across multiple projects or issue types.
Summary	Enter a summary for the issue. This field may be required, depending on your Jira field configuration.
Reporter account ID	Enter the ID of the account to assign as the issue's reporter.
Description	Enter a description for the issue.
Issue priority	Select a priority level for the issue.
Assignee account ID	Enter the ID of the account to assign the issue to.

Additional fields load dynamically based on your Project issue type and Sample project issue type selections. Use these inputs to configure values for the issue fields.

Output

Output field	Description
ID	The numeric Jira identifier for the new issue.
Key	The human-readable Jira identifier for the new issue.
Self	The API URL of the new issue.

Troubleshooting

Ensure the connected Jira account has sufficient permissions to view projects, issues, and fields if you encounter difficulties with this action.

Additionally, check Jira to ensure that fields are associated with the correct issue type, and that the issue type scheme is associated with the correct project.

Refer to the Jira connector permissions guide or the Jira Permissions helper (opens new window) documentation for more details.