Troubleshoot NetSuite connection errors

Use this guide to troubleshoot errors that occur when establishing a NetSuite connection in Workato.

Error establishing connection when Subsidiaries feature isn't enabled

You may receive a connection error if your NetSuite account doesn't have the Subsidiaries feature enabled. This error can occur even if your account has only one legal entity.

To resolve this issue:

• Enable the subsidiaries feature in NetSuite.
• Grant the integration user access to the correct subsidiary if the feature is already enabled.

Ensure the integration user has the following NetSuite permissions:

• SOAP Web Services
• Set Up Company
• User Access Tokens
• Log in using OAuth 2.0 Access Tokens