# Zoho CRM - New case trigger
The New case trigger checks for new cases in Zoho CRM once every polling interval.
# Input
Input field | Description |
---|---|
Trigger poll interval | Specify how frequently to check for new events. Defaults to 5 minutes if left blank. Minimum value allowed is 5 minutes. |
When first started, this recipe should pick up events from | Specify the date and time from which the recipe picks up trigger events. You can't change this value after running or testing the recipe. |
# Output
Output field | Description |
---|---|
ID | The unique identifier of the case. |
Case number | The case identification number. |
Case owner | The user to whom the case is assigned. |
SM owner ID | The ID of the user who owns the case. |
Deal name | The name of the related deal. |
Deal ID | The unique identifier of the related deal. |
SM creator ID | The ID of the user who created the case. |
Phone | The phone number of the customer. |
The email address of the customer. | |
Created by | The user who created the case. |
Description | Complete details about the case. |
Internal comments | Follow-up notes about the case. |
Add comment | Follow-up notes about the solution. |
Number of comments | The total number of comments on the case. |
Related to | The name of the contact who submitted the case. |
Who ID | The unique identifier of the related contact. |
Subject | The title of the case. |
Case origin | The source from which the case has been generated. |
Modified by (ID) | The ID of the user who last modified the case. |
Modified by | The user who last modified the case. |
Stage (deprecated) | The deprecated stage field. |
Solution | The solution provided for the case. |
Reported by | The name of the person who reported the case. |
Status | The status of the case. |
Priority | The priority of the case. |
Type | The type of problem. |
Case reason | The reason for the case. |
Product ID | The unique identifier of the related product. |
Product name | The name of the related product. |
Account ID | The unique identifier of the related account. |
Account name | The name of the related account. |
Currency symbol | The currency symbol for monetary values. |
Process flow | The process flow associated with the case. |
Approved | Indicates if the case has been approved. |
Editable | Indicates if the case record is editable. |
Approval | The approval details for the case. |
Delegate (Approval) | Indicates if approval can be delegated. |
Approve (Approval) | Indicates if the case can be approved. |
Reject (Approval) | Indicates if the case can be rejected. |
Resubmit (Approval) | Indicates if the case can be resubmitted. |
Created time | The timestamp when the case was created. |
Modified time | The timestamp when the case was modified. |
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Last updated: 10/2/2025, 7:51:29 PM