# Zoho Desk - New/updated record (Batch) trigger

This trigger runs the recipe when there is a new/updated record in Zoho Desk.

# Input

Input field Description
Object Enter the object to retrieve the details of a record. Fields load dynamically based on the object you select.
Trigger poll interval Enter how frequently the trigger should check for new events. Defaults to minutes if left blank. The minimum value allowed is 5 minutes. Learn more (opens new window)
When first started, this recipe should pick up events from Select the date and time from the calendar. When you start a recipe for the first time, it picks up events from this specified date and time. It was processed 1 hour ago if left blank. Once a recipe has been run or tested, the value cannot be changed.
Set trigger condition Define further guidelines added to a specific trigger that filter what type of trigger events should be selected for processing.

# Output

The output fields are determined by the object selected in the input. Map the relevant data pill from the data tree to subsequent steps.

Output field Description
Data Object containing data of the current state of the object.
First name First name of the contact.
Last name Last name of the contact.
Email Email ID of the contact.
Account name Account name to which the contact is linked.
Phone Phone number of the contact.
Mobile Mobile number of the contact.
Title Title of the contact.
Contact owner ID of the user who creates the contact.
Type Type of the contact.
Street Street address of the contact.
City City of residence of the contact.
State State of residence of the contact.
Zip Zip code of the contact.
Country Country of residence of the contact.
Description Description of the contact.
Twitter Twitter ID of the contact.
Facebook Facebook ID of the contact.
Secondary email Secondary email ID of the contact.
Custom fields User-defined fields related to contact.
Contact ID ID of the contact.
Created time Timestamp when the record was created.
Modified time Timestamp when the record was last modified.
Photo URL Photo URL of the contact.
Web URL Web URL of the contact.
Is end user Indicates if the contact is an end user.
Account ID Account ID of the contact.
Account count Account count of the contact.
Layout ID Layout ID of the contact.
Is anonymous Indicates if the contact is anonymous.
Is spam Indicates if the contact is spam.

Refer to the Zoho Desk Documentation (opens new window) for more information on schema.


Last updated: 7/22/2025, 4:35:49 AM

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