Troubleshoot the Workato Platform CLI

Use this guide to troubleshoot errors that occur while installing and using the Workato Platform CLI.

Troubleshoot installation

The following errors may occur when you install the Platform CLI.

Python version error

You may receive the Python 3.11+ required error when installing the Workato Platform CLI.

Update Python to version 3.11 or later to resolve this Python version error:

1

Run python --version to check your current Python version.

2

Install Python 3.11 or later from python.org (opens new window) or by using your package manager.

Command not found

You may receive an error that workato: command not found. Complete the following steps to resolve this error:

1

Review your installation to ensure that you installed the Platform CLI correctly. Run pip show workato-platform-cli.

2

Run the help command if the error doesn't resolve: python -m workato_platform.cli.main --help

Troubleshoot authentication

The following errors may occur when you authenticate the Platform CLI.

API credentials error

You may receive a Could not resolve API credentials error. Complete the following steps to resolve this error:

1

Run the initialization command: workato init.

2

Follow prompts to enter your API token and continue authentication.