Search

The Search feature helps users quickly find accurate answers by combining AI-powered responses with content from multiple knowledge sources. It enables personalized, efficient self-service support and reduces the time agents spend answering frequently asked questions.

Key features

AgentX Support's search experience includes:

• Federated search: Allows users to search across multiple knowledge sources including knowledge bases, documentation, and community forums from a single interface.
• AI-powered answers: Provides summarized responses to user queries using large language models, with links to the source content for transparency.
• Result groups: Segments search results by content type to help users navigate responses more easily.
• Typeahead suggestions: Offers real-time predictive results as users type.

Explore search settings

• Analytics: Track user queries, click-through rates, typeahead performance, and identify gaps in your content.
• Customize search: Adjust the visual appearance of the search bar and results interface to match your brand.
• Experience: Preview how the AI interprets queries, shows answers, and displays result groups.